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James Imaging Data Collection Agent (DCA)

Migration to Predictive Insight FAQ

At James Imaging Systems, we are committed to providing exceptional service and support to our clients. Our Data Collection Agent (DCA) FAQ section is designed to address your most common questions about our DCA software, its functionality, and how it can benefit your organization. Whether you need assistance with installation, troubleshooting, or understanding the features of our DCA, you’ll find the answers here. If you require further support, please don’t hesitate to reach out to our dedicated team.

General

We are transitioning to a new Managed Print Services Data Collection Agent.

The James Imaging Systems DCA software replaces the ECI DCA, and is installed on a computer on your network to collect essential meter, performance, and supply level data from multifunction print devices and copiers, supporting our managed print services clients.

Predictive InSight is a part of EKM global. They are a leading managed print (MPS) software supplier with over 20 years of experience. They provide performance-based software and products for companies, enterprises, managed service providers, OEM manufacturers, resellers, and wholesalers.

Our move to Predictive InSight allows us to enhance our service quality by focusing on key improvements in service, supply, and support. This new agent has been selected for its advanced technology, robust security measures, and its ability to streamline and improve the data collection process.

The person who completes the installation will need to have Admin access to the server or PC that it is being installed on. At times, companies will have policies prohibiting installation of items to company-owned and networked machines. We recommend sending the DCA Installation to your IT Department, Help Desk, or System Administrator.

We recommend installing the DCA on a server that remains online 24 hours a day. If a server is not available, a workstation that is consistently on during normal business hours can be utilized. Please do not install the DCA on a laptop, if possible.

No, the metrics used to drive the timing of supply orders will remain consistent with our past practices. The predictive capabilities of the new DCA will help us improve efficiency and ensure successful order identification and fulfillment. It also offers the potential to streamline ordering by combining orders by location without compromising reliability.

  • <500 devices or PoC/Trial: Dual Core ‘Desktop’ CPU, 4 GB RAM, 100 GB 7200 RPM SATA, Gigabit Ethernet, Windows 10 / Windows Server 2016 (or above)
  • <5000 devices: Dual Core ‘Server’ 2GHz CPU, 4 GB RAM, 250 GB 10000 RPM SATA, Gigabit Ethernet, Windows Server 2008/2016 (or above)
  • >5000 devices: Client-specific evaluation recommended
  • Mac and Linux are also supported
  • XMPP Port 5222 TCP: For communication to James Imaging Systems DCA (others can be used if they allow encrypted XML traffic, e.g., 443). The session must allow two-way communications.
  • HTTP Port 80: For license verification only

Yes, the DCA software is hosted by Predictive InSight and is a secure, private cloud service. It operates through outbound communication only and communicates with printing devices via SNMP (Simple Network Management Protocol). Data is sent through HTTPS and is 128-bit encrypted using SSL (secure socket layer) protocol. Insight uses Microsoft Azure cloud computing services, with data stored in U.S.-based data centers. Microsoft Cloud services have met stringent data protection rules globally, with over ninety compliance offerings.

The network traffic created by the DCA is minimal and varies depending on the number of IP addresses being scanned. The new DCA employs IDENTITY Loop, which identifies if devices are online and maintains an up-to-date list for other monitor loops. This minimizes network traffic and promotes efficient data collection.

The DCA is self-healing, meaning automatic detection of stalled connections with automatic restart and full integrity checking of configuration and operating parameters periodically during the day, including automatic rollback to the last good backup. 

Yes, the new DCA is HIPAA compliant.

DCA Troubleshooting

  1. Open the Services Management Console:
    • Press Win + R to open the Run dialog box.
    • Type services.msc and press Enter.
  2. Locate the Service:
    • In the Services window, scroll down to find the “I2E Monitor for Windows” service.
    • You can also click on any service and start typing “I2E” to quickly locate it.
  3. Restart the Service:
    • Right-click on “I2E Monitor for Windows”.
    • Select Restart from the context menu.
  4. Verify the Service Status:
    • Ensure the status column shows “Running” for the “I2E Monitor for Windows” service.
  1. Open the Start Menu:
    • Click on the Start button or press the Win key on your keyboard.
  2. Navigate to the Application Folder:
    • Scroll through the list of programs to find the EKM Insight Data Collection Application folder.
    • Click on the folder to expand it.
  3. Open the Application:
    • Click on EKM Insight DCA Console to launch the application.
  4. Access Utilities:
    • Once the application is open, look for the Utilities menu at the top of the window.
    • Click on Utilities.
  5. Stop the Monitor:
    • In the Utilities menu, select Stop Monitor.
  6. Start the Monitor:
    • Go back to the Utilities menu and select Start Monitor.
  1. Open the Start Menu:
    • Click on the Start button or press the Win key on your keyboard.
  2. Navigate to the Application Folder:
    • Scroll through the list of programs to find the EKM Insight Data Collection Application folder.
    • Click on the folder to expand it.
  3. Open the Application:
    • Click on EKM Insight DCA Console to launch the application.
  4. Verify the Application Status:
    • Once the application is open, look for the status indicators.
    • Ensure there is a green checkmark next to:
      • Service Status
      • Connected to XMPP Server
      • Connected to Portal Server

These green checkmarks indicate that the application is reporting correctly.

  1. Open the Start Menu:
    • Click on the Start button or press the Win key on your keyboard.
  2. Navigate to the Application Folder:
    • Scroll through the list of programs to find the EKM Insight Data Collection Application folder.
    • Click on the folder to expand it.
  3. Open the Application in Administrator Mode:
    • Right-click on EKM Insight DCA Console.
    • Select Run as administrator from the context menu. If prompted by User Account Control (UAC), click Yes to allow the application to run with administrative privileges.
  4. Navigate to Application Settings:
    • Once the application is open, look for the Application Settings tab.
    • Click on the Application Settings tab to open it.
  5. Add a New Discovery Range:
    • In the Application Settings tab, locate the Discovery Ranges group.
    • Click on the Add button to add a new range.
  6. Edit the IP Address:
    • A new range will be added to the list.
    • Click on the new range to edit the IP Address as needed.

These steps should help you manage the discovery ranges within the EKM Insight DCA Console. You may also email DCAsupport@jamesimaging.com with the IP Addresses or IP Ranges you would like to add and we will gladly add them for you.

Please verify that the Service Provider code and License Key are being entered in the correct boxes. The Service Provider code will be prompted first.

Please reach out to James Imaging DCA team to obtain a new license key and provider code. You can reach them by phone at 262-781-770 or via email at DCAsupport@jamesimaging.com.

Yes, the HP JAMC Status can be ignored during installation.

Please contact the James Imaging DCA team to get a new license key and provider code. You can reach them by phone at 262-781-770 or via email at DCAsupport@jamesimaging.com.