Brookfield, Wisconsin 53045

Job Type: Full-time

Responsibilities:

  • Provide equipment related technical assistance to incoming client queries to ensure that issues are resolved timely and completely.
  • Deliver technical support for both the in-house setup team, on-site network connectivity team, Service Team and Sales Team.
  • Support coverage in the Network Connectivity Team to maintain organizational support benchmarks.
  • Support coverage in the Solutions Team with implementation and support coverage as needed to maintain organizational support benchmarks.

Qualifications

  • Associates of Science Degree in Information Technology, Computer Science or related experience.
  • Over 2 years of Information Technology experience with industry experience.
  • A strong understanding of basic concepts, practices and procedures of software support.
  • Knowledge of functional Networking concepts used in SMB.
  • Knowledge of the Microsoft Server Suite and relating roles and features
  • Strong knowledge of networking concepts.
  • Manufacturer equipment knowledge preferred for company supported products.
  • Demonstrated track record of superb customer service skills and conflict resolution skills
  • Working knowledge of PC’s, Network Hardware, Operating Systems, Software and Network communication protocols.
  • Certifications in relating software preferred.
  • Support understanding of Print Solutions, MFP Enablement, Document Management, ECM Solutions and Digital Document Routing software used in the industry.
  • Advanced knowledge and experience troubleshooting in a Windows environment.
  • Must have excellent analytical and problem-solving abilities.

COMPENSATION STARTING RATE IS FOR ENTRY LEVEL/NO EXPERIENCE the rate goes up depending on experience.

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Equal Opportunity Employer

James Imaging Systems is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

THIS IS A DRUG FREE WORKPLACE & PASSING OF DRUG TEST WILL BE REQUIRED FOR HIRE

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